Residential IT Support Solutions
Our Residential IT Support Solutions give you local support from technicians in your community. We offer a variety of services ranging from Computer Diagnostics to Virus Removal to Network Setup and Security to Full System Reinstalls.
Be it something as simple as increasing your RAM or or adding a hard drive, or something more in-depth like troubleshooting why your computer isn't turning on anymore, we can help get you where you want to be.
Computer Diagnostics
Our trained technician will diagnose your computer problems and provide a recommendation for repairs, replacements, or upgrades.
- Hardware Diagnostics
- Software Diagnostics
- System Report
- Recommendations for Repair
Note: If you decide to go with our recommendations, this fee will be reduced and merged with the invoice for the overall repair fees.
Virus Removal
Has your computer been infected with a Virus? Let us provide the antidote! Our technician will work for up to three hours to remove the Virus and restore your system to it's previous state. Virus Removal services include:
- Virus Scan and Removal
- Rootkit Scan and Removal
- Malware Scan and Removal
- AntiVirus Software Installation
Includes up to three hours of removal services. Additional time billed at $25.00/hour. Note: Non-virus related services will be charged as a separate service.
Network Setup and Security
Wireless or Wired; existing hardware or new; let us determine your needs and make suggestions to get you going.
- Diagnostics of existing Network
- Modifications of existing Network
- Creation of Network from Ground Up
- Securing of Wireless Network
- Network Diagram of Completed Network
- Additional Hardware & Cabling
Rate includes two-hours of service. Excludes Hardware. Hardware may be available for an additional charge.
Hardware Upgrade/Install
Are you wanting to upgrade your computer hardware?
- Upgrade your Motherboard
- Replace your Video Card
- Upgrade your RAM
- Add or Replace a Hard Drive
- Replace your Power Supply
Operating System Install
We'll take the time to identify and backup your important files, install a fresh copy of your Operating System (including all available updates), and install your device drivers. Once the installation is complete, your important files will be restored. Additionally, we'll install AntiVirus and AntiMalware software to help secure your computer. Your computer will feel like brand new.
- Backup of key files
- Installation of the Operating System *
- Installation of all current updates **
- Installation of basic AntiVirus Software
- Installation of basic AntiMalware Software
* = Licensing is not included; A valid Certificate of Authenticity, CD Key, or License may be required.
** = Updates where applicable
Processing Time: 72 hours