Remote Support Solutions
Our technicians utilize third-party software to access and remotely diagnose, troubleshoot, and work towards resolving the issue you bring to us. The software below can be used for one-time support requests. The process is:
- Contact our Pre-Sales Department to discuss your concern.
- Download the software package that corresponds with your Operating System below.
- Accept the terms of our Remote Support Invoicing and pay your initial invoice.
- Schedule a time for the Remote Diagnostics/Troubleshooting.
- Run the single-use Remote Support software.
- Provide the 9-digit code to the Support Technician.
For customers desiring ongoing Remote Support, check out our Residential or Commercial IT Solutions.
Accessing the Remote Support Client
You can access the Remote Support Client for each of the respective supported Operating Systems below. The latest version is v3.8.6.3, which is linked below for both Windows and MacOS. Once you've downloaded the client, you can decompress and run the file within. On Windows, this will be the executable file that will launch a with a one-time code. On MacOS, you'll open the dmg and run the application within and it will launch with a one-time code.
You provide that code to Virtual Hosting Company for remote support.
Remote Support Client for Windows
You can download and run the Remote Support Client for Windows by clicking the Download link below. Once opened, follow the instructions that appear when running the client.
Client Example
Remote Support Client for MacOS
You can download and run the Remote Support Client for MacOS by clicking the Download link below. Once opened, follow the instructions that appear when running the client.